I’m sorry that your order wasn’t as you expected. Sometimes mistakes happen in the warehouse or during shipping that means our products don’t get to you in perfect condition.
If you’ve received something damaged, broken or faulty, please contact my team with your order number and the details of the item. We will send you a replacement if possible, or refund you for the item if you’d prefer.
See also: My yarn has a knot – what do I do?