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How long will my refund take?

Once we have received your valid return a refund will be issued within 4 working days (it may take a little longer during very busy periods). It will appear on your bank or PayPal statement as soon as your issuer has processed it.

You will be advised by a member of our Smiles Team how long any other refunds may take. If you are concerned that you have not seen your refund after 5 working days please do not hesitate to get in touch.

Contact our Smiles Team

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