Whether you've changed your mind or have a ball left over, you can return unwanted items within 30 days of receipt of your parcel.
If you need to return faulty or damaged goods, please see here.
Please return your items to your nearest warehouse either :
LoveKnitting Ltd, 1-4 Priestley Road, Wardley Industrial Estate, Worsley, Manchester, M28 2LY United Kingdom
LoveKnitting c/o DMF, STE 2, 4774 Park 370 Blvd, Hazelwood, MO 63042-9914, USA
Items must be in their original packaging and condition, if the item is part of a kit or set the whole kit or set must be returned. If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for $20.00') you will be refunded the full price of that item less the discount given in the offer. We can only refund items returned to us unused and in a sellable condition. Please include your packing slip (or a copy if you want to keep it) so we know who the parcel is from and indicate why you are returning the items. If you've lost your packing slip please make sure you include your name and order number with your package so we know which order to refund.
We will issue your refund within 48 hours of receiving your parcel. It is important that you request a postage receipt just in case your parcel goes astray. We can't accept responsibility for parcels that get lost on the way to us.