Help Center

US shipping times

Our aim is to delight you with our delivery service and beautiful packaging.

Monday through Friday, orders are usually processed and shipped by the next business day.  You will receive a shipping confirmation e-mail as soon as your order is packed and ready to leave us.

During extremely busy periods, it may take an extra day or two to dispatch your order. However, you can be assured that it will always be carefully packed and beautifully wrapped with love from our team.

Most of our packages arrive within 10 business days (not including Saturdays, Sundays, or public holidays) after dispatch. If your package has not arrived after 10 business days please contact us and a member of our Smiles Team will be happy to help.

Please be aware that some orders might be shipped in two different batches which may arrive a few days apart. You can find information about orders from sent from our UK warehouse here




Delays to Delivery
Please bear in mind that any local holidays or adverse weather may affect delivery times.

Was this article helpful?
1 out of 2 found this helpful
Have more questions? Send us a message


Powered by Zendesk