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Returning items from Canada

Whether you've changed your mind or have a ball left over, you can return unwanted items within 120 days of receipt if you are in Canada.

Please return your order to this address: LoveKnitting c/o DMF, STE 2, 4774 Park 370 Blvd, Hazelwood, MO 63042-9914  We regret that we cannot refund the costs of returning your order to us from Canada.

Items must be in their original packaging and condition, if the item is part of a kit or set the whole kit or set must be returned. If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for $20.00') you will be refunded the full price of that item less the discount given in the offer. We can only refund items returned to us unused and in a saleable condition.

Please include your packing slip (or a copy if you want to keep it) so we know who the parcel is from and indicate why you are returning the items. If you've lost your packing slip please make sure you include your name and order number with your package so we know which order to refund.

Parcels can take up to 10 days to arrive. We will issue your refund within 48 hours of receiving your parcel. It is important that you request a postage receipt just in case your parcel goes astray. We can't accept responsibility for parcels that get lost on the way to us. 

 

 

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Comments

  • Avatar
    Kathryn George

    I did not order anymore yarn, please do not send me any orders I will refuse. I haven't ordered since last month. This is all wrong.
    Kathryn George

  • Avatar
    Natascha

    Hi Kathryn, I cant see any recent orders for you. Please get in touch if you have received something you did not order and I will look into it for you.

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