My item is faulty/ damaged, what do I do? Natascha June 12, 2018 15:15 Updated Follow We're really sorry that your item or parcel is not as you expected. To help us sort this out, please contact us and a member of our Smiles Team will be in touch as soon as possible. Related articles I've received the wrong item in my order I cannot print my PDF pattern There is a mistake in my pattern I need something else can I add it to my order? Can I exchange an item for something else? Comments 0 comments Article is closed for comments.