If you haven't received the email with your new password that you requested, here are a couple of things that can go wrong and might get you back in:
- The email could be caught in your spam folder. Please check in your spam folder and also search your email for "loveknitting".
- There may be a spelling or typing error in the email address that you used when you created the account.
- You may not be a registered customer. If you've subscribed to our email newsletter, it doesn't automatically create a customer account.