You may have noticed that some of our items have a little van symbol like this:
In order to offer you more exciting range of products we have opened two warehouses, one in Worsley in the UK, and one in Missouri in the US. We will always endeavour to ship your parcel from your local warehouse so you can start your project as quickly as possible but if we don't have enough locally we will ship from our UK warehouse. If you would like to check which warehouse your order will be sent from please don't hesitate to get in touch.
You don't need to worry about any hidden charges, you won't be liable for any additional import duties or taxes and you will pay the same amount for delivery as if it was coming from our US warehouse.
Delivery times are similar from both warehouses and usually arrive within 10 business days (not including Saturdays, Sundays, or public holidays) of dispatch. If your package has not arrived after 10 business days please contact us and a member of our Smiles Team will be happy to help.
Unfortunately tracking is not standard in the UK and so only the largest parcels will be tracked to try and keep your postage charge as low as possible. All parcels from our US warehouse will be sent tracked.
If we agree to supply any Goods ordered from one of the Websites for delivery to countries outside of the US, they may be subject to import duties and/or additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws. You will be responsible for payment of any such duties and/or taxes in addition to our price including applicable sales tax and the cost of delivery.
Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office or taxation authority for further information before placing your order. When shipping products internationally, please be aware that cross-border shipments are subject to opening and inspection by customs authorities. Please also note that you must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable for any breach by you of any such laws.
Delays to Delivery
Please bear in mind that any local holidays or adverse weather may affect delivery times.