PLEASE NOTE: JUNE 2018 I wanted to let you know that despite our team working around the clock, we are still processing recent orders due to moving warehouse. We greatly appreciate your patience and understanding and we hope you'll give us the chance to impress you with our new, improved service in the future.
If you've waited a long time for your order – I'm really sorry for the delay! We do our best but sometimes things get held up in the post service.
If you look at the bottom of this article you'll see a table which will tell you exactly when your order is classed as missing.
As soon as this date passes, then your order is marked as lost or missing by our delivery services. This means that we can either get a replacement out to you straight away, or refund your order so you can get the supplies elsewhere. Please get in touch as soon as possible after this date!
|Country||Order is missing after:|
|UK||10 working days|
|Europe (incl. Ireland and Scandinavia)||10 working days|
|Rest of the world
(Other than US, CA, AU, NZ, DE)*
|14 working days|
*US, Canada, Australia, New Zealand, or Germany? If you go to the site for your country you will see the accurate delivery times and costs. Find out how to do that here.