If you've waited a long time for your order – I'm really sorry for the delay! We do our best but sometimes things get held up in the post service.
If you look at the bottom of this article you'll see a table which will tell you exactly when your order is classed as missing.
As soon as this date passes, then your order is considered lost or missing by our delivery services. Unfortunately, we are not notified of this so we need you to let us know if you haven't received your order. This means that we can either get a replacement out to you straight away, or refund your order so you can get the supplies elsewhere. Please get in touch as soon as possible after this date!
| Country | Order is missing after: |
| UK | 5 working days |
| Europe (incl. Ireland and Scandinavia) | 14 working days |
| Rest of the world (Other than US, CA, AU, NZ, DE)* |
21 working days |
*US, Canada, Australia, New Zealand, or Germany? If you go to the site for your country you will see the accurate delivery times and costs.
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