Our warehouse team try their best to keep our packing errors as rare as possible but mistakes do happen occasionally – we’re all human!
If you do receive the wrong item, or you receive the wrong quantity, please contact my team with your order number and the details of the incorrect item.
We will have this resolved for you as soon as possible!
Comments
1 comment
Hello Sally,
The incorrect order I received is SH01228781 and included :
James C. Brett Landscape DK - 01. 10156881. 10
DMC Natura Linen - 071. 10152238. 6
Rico Superba Poems - Denim (04). YR1045-04. 2
I actually like the yarns you sent me in error and would be happy to purchase otherwise happy to return items. Let me know what you would prefer.
Kind regards, Lorraine Osborne
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