As part of our commitment to improving our service, we've recently moved to a new warehouse. I wanted to let you know that despite our team working around the clock, we are still processing recent orders. We've moved over 1 million items and are working to get our enormous range of yarn organised, so we know exactly where each and every ball is - it's a huge task. I'm incredibly sorry but as a result of this, your order has been delayed.
The move was supposed to take just three days and no orders were expected to be delayed. Unfortunately, a few things went wrong and the huge amount of yarn we moved took much longer than we planned for. It makes me feel terrible to get behind like this and we're working (literally!) through the night to get back on track.
We greatly appreciate your patience and understanding and we hope you'll give us the chance to impress you with our new, improved service in the future.