Help Centre

Will my order be tracked ?

Orders delivered from our UK warehouse to a UK address will usually be sent using a tracked service. You will receive details in your shipping confirmation email.

Orders delivered from our US warehouse are tracked on entry to the UK. If you would like to check on the progress of your parcel please allow at least 4 working days before contacting our Smiles Team

If your International order is eligible for tracking, details will be included in your shipping confirmation email.

If you have any concerns about the whereabouts of your parcel please do not hesitate to get in touch.




Was this article helpful?
0 out of 5 found this helpful
Have more questions? Send us a message


  • Avatar
    Nanette Redetzke

    Where is my order. It has been a week. I was informed that it would be a few days

  • Avatar

    Hi Nanette, thank you for getting in touch. Your parcel was sent from our UK warehouse, the delivery time is usually within 10 business days. As your order was large we did track it and I see that it is marked as delivered. You can see more information about delivery times for the US here

    Edited by Natascha
Powered by Zendesk