We also have a warehouse in St. Louis, Missouri where we have some wonderful American brands.Usually you won't be able to get these from other British companies, brands like Lion Brand, Classic Elite and Berroco. As well as this, if we don't have enough stock of an item in the UK, we may be able to send it to you from the American warehouse.
You may have noticed that some of our items have a little van symbol like this:
This is just to let you know that your yarn would come from the US warehouse if you ordered it.
We let you know these products are coming from the US both on the product page and on the checkout page just before you pay.These items will take a little longer arrive, usually 7-10 working days after despatch (as opposed to our estimate of up to 3 working days for the items from the UK warehouse being sent to UK addresses).
You don't need to worry about any hidden charges, you won't be liable for any additional import duties or taxes and you will pay the same amount for delivery as if it was coming from our UK warehouse.
You may get part of your order coming from the UK and that will be delivered with Hermes,this usually arrives first. You will then get a second delivery from the US which will be delivered with Yodel.
If you have items in your order coming from the US and you have not received them after 10 working days from your despatch confirmation, please feel free to contact us and we'll do whatever we can to keep you smiling!
If we agree to supply any Goods ordered from one of the Websites for delivery to countries outside of the UK, they may be subject to import duties and/or additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws. You will be responsible for payment of any such duties and/or taxes in addition to our price including applicable sales tax and the cost of delivery.
Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office or taxation authority for further information before placing your order. When shipping products internationally, please be aware that cross-border shipments are subject to opening and inspection by customs authorities. Please also note that you must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable for any breach by you of any such laws.