My item is faulty/ damaged, what do I do? Natascha 27 March 2018 10:26 Updated Follow We're really sorry that your item or parcel is not as you expected. To help us sort this out, please contact us and a member of our Smiles Team will be in touch as soon as possible. Related articles I cannot print my PDF Pattern I've received the wrong item in my order Can I exchange an item for something else? There is a mistake in my pattern How do I use circular needles for straight knitting ? Comments 0 comments Article is closed for comments.