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Returning unwanted items from outside the UK

Whether you've changed your mind or have a ball left over, you can return unwanted items within 30 days of receipt of your parcel.

 If you need to return faulty or damaged goods, please see here

Please return your items to your nearest warehouse either :

LoveKnitting Ltd, 1-4 Priestley Road, Wardley Industrial Estate, Worsley, Manchester, M28 2LY United Kingdom

or

LoveKnitting c/o DMF, STE 2, 4774 Park 370 Blvd, Hazelwood, MO 63042-9914, USA

 

Items must be in their original packaging and condition, if the item is part of a kit, set or pack the whole kit, set or pack must be returned. If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for $20.00') you will be refunded the full price of that item less the discount given in the offer. We can only refund items returned to us unused and in a sellable condition. Please include your packing slip (or a copy if you want to keep it) so we know who the parcel is from and indicate why you are returning the items. If you've lost your packing slip please make sure you include your name and order number with your package so we know which order to refund.

We will issue your refund within 48 hours of receiving your parcel. It is important that you request a postage receipt just in case your parcel goes astray. We can't accept responsibility for parcels that get lost on the way to us. 

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Comments

  • Avatar
    Marianne Langdale

    I bought yarn for a sweater,I didn't know how much I needed for large,I wrote emegetly too you and asked for another skein,I herd back that it was send,but I ordered the keeper of my heart,in cranberry,lot2319. 54978: but got cardinal 2306 56211. Can I get the right one? Before I start knitting please.sincerly marianne

  • Avatar
    Natascha

    Hi Marianne, I had a look at the order you placed and it was for Stylecraft Life Chunky shade Cardinal (2306) . If this is not shade that you need you can return it free of charge and will need to place a new order for the correct shade. You can find the Stylecraft Life Chunky yarns here https://www.loveknitting.com/stylecraft-life-chunky and if you need any additional help please do not hesitate t get in touch.

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