If you place your order Monday to Friday, we aim to send your package out on the same day*. For orders placed after 4pm (GMT), at the weekend, or during extremely busy periods, we'll aim to dispatch your order on the next working day wherever possible. We'll send you a confirmation email as soon as your order is dispatched.
To keep our delivery prices low, we only track the largest packages.
Australia/ New Zealand
Royal Mail Airmail typically takes seven to ten* working days to arrive, then Royal Mail hands over to Australia Post / New Zealand Post for local delivery. If you haven't received your package after ten working days, please contact us and a member of our Smiles Team will be happy to help.
Europe (Including Scandinavia & Ireland)
Royal Mail Airmail, which typically takes five to seven* working days, is handled by your local postal service (not via a courier). If you haven't received your package after seven working days, please contact us and we'll do our best to solve the delivery mystery!
Delivery typically takes seven to ten working days to arrive, but can be delayed at customs, particularly for orders from our UK warehouse that may have to undergo additional checks or be subject to import tax. If you are concerned, please contact us and a member of our Smiles Team will be happy to help.
Rest of the world
All of our international post is sent via Royal Mail airmail. If the delivery time to your country is not listed, please contact us and we'll be happy to find out. If you haven't received your package after ten* working days, please contact us and a member of our Smiles Team will be happy to help.
Bank holidays or national holidays
Please bear in mind that any local holidays may affect delivery times.
*At the moment, we are experiencing slight delays in our service. We are doing our best to deliver your parcel on time, but it may take a little longer than usual.