Help Centre

How do I reset my password?

If you can't log in to your account, you can reset your password by following these easy steps.

- Click 'Sign In' at the top right of the screen
- Click 'Forgot Your Password?' and enter your email address
- You'll get an email from us with a link to reset your password
- Click on the link in the email and enter your new password. You should now see confirmation that your password has been updated.

Here are a few reasons why you may not have received a new password:

  • The email could be caught in your spam folder. Please check in your spam folder and also search your email for "loveknitting". 
  • There may be a spelling or typing error in the email address that you used when you created the account. 
  • You may not be a registered customer. If you've subscribed to our email newsletter, it doesn't automatically create a customer account.

If you'd like some help, please do not hesitate to get in touch and our Smiles Team will be happy to check and reset your password or create an account for you. We'll need your full name and the email address you'd like to use.






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