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My new password hasn't arrived

Here are a few reasons why you may not have received a new password.

  • The email could be caught in your spam folder. Please check in your spam folder and also search your email for "loveknitting". 
  • There may be a spelling or typing error in the email address that you used when you created the account. 
  • You may not be a registered customer. If you've subscribed to our email newsletter, it doesn't automatically create a customer account.

If you'd like some help, please do not hesitate to get in touch and our Smiles Team will be happy to check and reset your password or create an account for you. We'll need your full name and the email address you'd like to use.

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