If you're in the UK, you can return your items by using the 'Return To:' sticker at the bottom of your paper invoice. Please include your original invoice and indicate why you are returning your item. If you have lost your paper invoice or would prefer to keep it, please include a note with your name, address and order number so that we know which order to refund.
As soon as our warehouse team have received your products, in sellable condition, we will issue you with a refund for the original cost and let you know by email.
Parcels are returned using a second class Royal Mail service and can take up to 10 days to arrive. We will issue your refund within 48 hours of receiving your parcel. It is important that you request a postage receipt just in case your parcel goes astray. We can't accept responsibility for parcels that get lost on the way to us.
In addition to our Returns and Refunds Policy, under the Customer Protection (Distance Selling) Regulations 2000, you can cancel your order within seven working days after receiving any goods. If you exercise this statutory right, we'll give you a full refund of the price paid and original delivery cost, once we receive the goods in a sellable condition. If you want to do this, you need to notify us in writing within seven working days of receiving the goods, including the order number and details of your claim. Your notification (email, letter or fax) will be deemed to have been received on the date you send it. The goods must be sent with their original, undamaged packaging and original invoice. If you need some advice on this, please email firstname.lastname@example.org, call 0845 5760 007 (Monday to Friday, 10am - 6pm), send us a message here or use our online chat option via the pop-up on the bottom right of the screen.
Further information can be found on our website - http://www.loveknitting.com/returns-and-refunds.html