If you’re entering your code and the discount isn’t applying, there are a few steps you can take to check what the issue is.
- You need to be in the UK or the US to use a gift card: hopefully the gift-giver hasn’t given you one if you live outside of these countries!
- Make sure you have enough left on your gift card to pay for what you’re trying to purchase
- Make sure you copy and paste the gift card code into the field on the shopping basket: sometimes the digits can be easily confused and cause the code to be wrong
If none of these solves your problem then get in touch with my Smiles team who will investigate the problem for you so that you can get your gift as soon as possible!