My item is faulty/ damaged, what do I do? Natascha May 10, 2018 16:57 Updated Follow We're really sorry that your item or parcel is not as you expected. To help us sort this out, please contact us and a member of our Smiles Team will be in touch as soon as possible. Related articles I cannot print my PDF pattern Can I exchange an item for something else? There is a mistake in my pattern What is a downloadable PDF pattern? How long will my refund take? Comments 0 comments Article is closed for comments.