Here are a few reasons why you may not have received a new password by email.
- The email could be caught in your spam folder. Please check in your spam folder and also search your email for "LoveKnitting" or "LoveCrochet".
- There may be a spelling or typing error in the email address that you used when you created the account.
- You may not be a registered customer. If you've subscribed to our email newsletter, it doesn't automatically create a customer account.
Please do contact us if you require further assistance accessing your customer account.