Your order will be shipped from our warehouse in the UK, by Royal Mail Airmail. Typically, our parcels take seven to ten working days to arrive (not including weekends or holidays). Royal Mail hands over to Australia Post or New Zealand Post for local delivery.
However, sometimes orders can be delayed if they are held up by customs.
If you haven't received your package after 21 working days, please contact us and a member of our Smiles Team will be happy to help.